Shipping policy

How much is shipping?
We offer a flat shipping rate of £4.99. This is for 2nd class (2-4days) signed for delivery. We also offer free collection from our store.

When will I receive my order?
We take 2 business days to process your order + shipping. In most cases we try to ship same day or next working day.

I have a problem with my order - what do I do?
Please send us a short description of the error, pictures, and order number within 30 days after receiving the order. Send it to info@clanshots.co.uk

It’s past estimated delivery date and I haven’t received my order yet.
Please check in with your local post office - in most cases, it is the best way to locate the shipment. If you are not able to locate your shipment this way, please send us an email with your order number and a correct delivery address - we’ll help.

Make sure you report the problem within 4 weeks after estimated delivery time - If reported outside this time frame, unfortunately, we will not be able to help with locating the order.

Get in touch with us - info@clanshots.co.uk

Order is marked as delivered - but not there.
In the rare cases that a shipment is marked as delivered by the courier, but the recipient has yet to receive it - we would not cover the cost of the order. Again, this only applies if the tracking details state that a delivery was made to the recipient's address.

Any other questions?
Get in touch with us - info@clanshots.co.uk